Refund policy
Return & Refund Policy
14-Day Right of Withdrawal
As a customer shopping within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us within 14 days of receiving your order by contacting us at: [your email address]
Return Conditions
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging, with all seals intact
- Not opened or used (for hygiene reasons, opened skincare products cannot be returned unless defective)
How to Return
- Contact us at [your email address] to initiate a return.
- We will provide you with return instructions within 2 business days.
- Ship the item(s) back to us within 14 days of notifying us.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will process your refund within 14 days. Refunds will be issued to your original payment method.
Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your email address] with a photo of the item. We will arrange a replacement or full refund at no additional cost.
Contact
JOTO Beauty Lab, jotobeautylab@gmail.com, Arenberglaan 237, 4822ZP Breda, Netherlands