Shipping policy
Shipping Policy
Last updated: May 2026
1. Shipping Destinations
We ship to the Netherlands and all European Union countries. If your country is not available at checkout, please contact us.
2. Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
3. Shipping Times
- Netherlands: 1–3 business days
- EU countries: 3–7 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold — check our store for current promotions.
5. Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
6. Customs & Duties
For shipments within the EU, no additional customs duties apply. All prices include VAT where applicable.
7. Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your email address] within 7 days of the expected delivery date. We will investigate and resolve the issue as quickly as possible.
8. Contact
JOTO Beauty Lab, jotobeautylab@gmail.com